1 – Communication: It is very important that you call our office if you have any question or concern about your cleaning service. we take great pride on our customer service and make every reasonable effort to provide you with a very high quality and professional cleaning experience.
2 – Team: We try to send the same team to your house each clean, however we can not guarantee it, Illness, vacation and other factors out of our control may result a change of personnel. Our main priority is to clean your house with consistent quality.
3 – Office hours: Extra Maid office is open Monday through Friday from 8:00 AM to 5:00 PM. Voice-mail is available after hours.
4 – Equipment and Supplies: We provide our own vacuums, buckets, sponges and handles. We also provide all cleaning supplies. This means liquids, paper towel, rags and mops, we only ask for a couple trash bags and paper towel. We need a liability release form signed.
5 – Arrival Time: Our team generally clean homes between 8:00 AM and 5:00 PM. Occasionally the team may need stay past 5:00 PM to complete the job.
6 – Keys: Your home must be accessible to our team. Most customers provide us with a key that is coded and locked in a key safe and only removed from the safe on the day of your clean.
7 – Safety: Insurance and safety issues prohibit our team from lifting heavy objects or from standing on furniture.
8 – Security Alarms: If your home has a security system, please ensure that is turned off on the day of your schedule clean. You may also provide us with the code and the steps necessary for us to turn off the alarm. We reset the home leaving however Extra Maid will not be responsible for set alarms off by our mistake.
9 – Pets: If you have pets, please secure and pick up after them. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement. We will also not clean if a team feels they are in danger from a dog or other animals.
11 – Payment Policy: Payment is due the day of each schedule clean. Please leave a check on your kitchen counter.
12 – Returned Check Fee: a $25.00 fee will be charged for any check returned by the bank.
13 – Cancellation Fee: In the event you cancel a clean with less than 24 hour’s notice prior to the schedule clean you will be charged a $25.00 cancellation fee.
14 – Lockout Fee: If the team is unable to enter your home due to customer fault (double bolt locks, animals no contained or if the team is turned away at the door on a regularly schedule clean), there will be a lockout fee assessed in the amount of 50% of the regular clean price.
15 – Termination by Extra Maid: Extra Maid may terminate this agreement at any time.
16 – Prepayment: Extra Maid offers a 5% discount to the weekly or bi-weekly customer that prepays for no less than 12 months.
18 – Customer Service Contact Information:
11705 Dewey Rd
Silver Spring, MD 20906
Phone: (301) 257-0941